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 By Graham Wilson, on December 23rd, 2012As ever, at this time of year, minds turn to the new one, to resolutions, goals, and the shimmering light of dreams at the end of the tunnel. I’ve written quite a few times about the value (or otherwise) of resolutions and so on: Never mind resolutions, what one thing could you do…? By Graham Wilson, on November 23rd, 2012“I never know quite how to introduce myself…” By Graham Wilson, on August 17th, 2010I realise that this is a bit of a side-issue, but a few people express surprise that my role exists, and so I thought it might be amusing to point out that it is far more widespread than you might imagine. The problem, of course, is that people like myself work ‘behind the scenes’, and … / continued By Graham Wilson, on December 24th, 2009Tomorrow is Christmas Day. It is also a Friday. On Boxing Day, Saturday, most major retailers in Britain will be open and happily doing business, and so will most on Sunday too. Although Monday is technically a public holiday, you can fairly safely predict that most shops will be open then too. Lest anyone is … / continued By Graham Wilson, on December 14th, 2009Every year, around this time, I start to pull together my notes about goal setting and New Year’s Resolutions. I shall be doing the same again this year. To make it a little different I began to wonder if it would be a nice idea to produce an ebook of examples of New Year’s Resolutions … / continued By Graham Wilson, on December 9th, 2009Given that I spent the first third of my career helping organisations in the pursuit of Excellence (a la Tom Peters), the first element of which was to be “obsessed with customers”, it is hardly surprising that I notice customer facing issues. Today’s experience with a software manufacturer highlighted an important aspect of Customer Care. By Graham Wilson, on August 5th, 2009This evening, I received an invitation to attend a speed networking event in Berkshire. Now, I’m not particular keen on these kind of events, because I do feel that relationships are important in business, but the chance to have an afternoon building my business seemed appealing – especially as it involves an expenditure of only … / continued By Graham Wilson, on July 21st, 2009Yes, I know that it’s easy to be cynical, but when you receive an official email from a Government quasi-Quango, with particular responsibility for business continuity in the small to medium enterprise sector, containing important guidance on how to deal with swine flu, you just know that it’s going to be a laugh! Well, Business … / continued By Graham Wilson, on January 8th, 2009Having put in the effort for my own purposes, I thought I’d offer it as a freebie to anyone who needs one. If you follow this link you’ll be able to download a free Year Planner for 2009 with the England and Wales Public Holidays on it. Best wishes for 2009
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By Graham Wilson, on July 21st, 2007This might seem a little different from my usual kind of blog entry, but I came across something today that I thought I’d share with you. Who knows, it might apply to you too… Apparently, in Britain alone, people are spending £5bn each year in goods and services that they no longer need. Simple examples … / continued |
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