For the first 15 years of my career, I became a bit of an authority on improving the effectiveness of organisations through total quality management (TQM) and the ‘excellence’ movement. This wasn’t random, it was about teaching lots of people… Continue reading
In England, through the NHS, when you are to have surgery requiring a general anaesthetic, you have a ‘consultation’ with the allocated surgeon, they explain the risks and you are scheduled. For many procedures, the major ‘risk’ though is not… Continue reading
Decolonisation means to reduce the size of a population, whereas decolonialisation means to remove the traces of a colonial power. Why did the world adopt “decolonisation” instead of “decolonialisation” to describe the processes intended to provide redress for slavery and… Continue reading
A “paper candidate” is a term often used in political contexts, particularly in elections. It refers to a candidate who runs for office with little to no expectation of winning. Instead, they are typically fielded by a political party or… Continue reading
Francesca Steyn, writing for HR Review about the provision of fertility support for all employees, makes a very important point that is worth reiterating from the outset… Nobody should be discriminated against – in the workplace as much as anywhere… Continue reading
A practical example of the challenge of empowering employees and yet protecting the image of your global brand. Patisserie Valerie make great use of their customer email database. Regular mailings with seasonal and speciality offers. The quality of their produce… Continue reading
Back in the 1960s and 1970s, my grandparents were keen members of a number of bowls clubs. Each weekend and many evenings, in the season, they would be playing against other clubs. At the end of the season, there would… Continue reading
What am I doing on Thursday morning? Well, this CV-19 crisis has opened up an unusual experience… I shall be moderating a webinar with around 500 participants and six speakers for the IoD Global in India… “Turning Adversity into Opportunity”.… Continue reading
A survey released today showed that the UK public has very little confidence in the information that it is receiving about the CV-19 crisis. Surprisingly, to some, the Government came out as well as the more reputable media, and the… Continue reading
It is hard to imagine ourselves being creative when we are in what feels like a crisis. However, the same rules apply here as at any time, and let’s be honest people have come through crises far worse than this… Continue reading
