Working behind the scenes, helping people of power see themselves, situations, and others differently
The iron will that you need to bounce back and win in business, sport, or to pass exams even when the chips are down, may […]
Why do people who know one another, who work with one another, actively avoid eye contact, and what are the consequences of this? One of […]
When you are trying to convey your business proposition to a potential customer or referrer, it often helps not to tell them what you do […]
Over the years I have written about quite a few organisations. Roughly half of these have been exceptional performers – ones that I feel should […]
As some of you will know, I have a particular interest in the future of human/machine interaction. Not from an ergonomics perspective, but from the […]
Exceptional companies are based on four basic pillars – obsession with customers, empowerment of employees, inspirational leadership and extraordinary levels of innovation. American Express have […]
This morning’s news is that the construction company Balfour Beatty has been fined £2.25 million through the Serious Fraud Office’s (SFO) new powers to recover […]
At the 9th World Congress on Corporate Governance, held at the Royal Overseas League in London last week, I was responsible for chairing a session […]
The action taken by BT last week demonstrates their complete antipathy towards customers. The ‘anti-spam’ move has meant thousands of customers who use POP3/SMTP to […]
It’s important to be clear about the behaviours that you are seeking to reinforce, the diversity of people and their tendency to find jobs that […]
