Where empowerment and micromanagement clash

A practical example of the challenge of empowering employees and yet protecting the image of your global brand.  Patisserie Valerie make great use of their customer email database.  Regular mailings with seasonal and speciality offers.  The quality of their produce… Continue reading

Oh, dear… “What is your modality?”

Life is not a straight line.  Perish the thought that we should discover its meaning when we are 21 and have nothing more to learn or subsequently re-frame our perspective.  Some therapists eschew the term ‘eclectic’ and I don’t really like to… Continue reading

Coping with the negative overload (IoD Global – CV19 #6)

A survey released today showed that the UK public has very little confidence in the information that it is receiving about the CV-19 crisis. Surprisingly, to some, the Government came out as well as the more reputable media, and the… Continue reading

Finding the inner resources for creative, strategic thinking (IoD Global – CV19 #5)

It is hard to imagine ourselves being creative when we are in what feels like a crisis.  However, the same rules apply here as at any time, and let’s be honest people have come through crises far worse than this… Continue reading

The end of the world as we know it (and other catastrophic thoughts) (IoD Global – CV19 #4)

Anxiety is a natural response to situations that we anticipate in the future, where we believe that we are unable to control things around us, and the possible consequence of that is that we will be hurt. This week, I… Continue reading