In a few days time, I shall be giving a keynote address, and acting as rapporteur and co-chair, at the 4th Global Conference on Social Responsibility in Vilamoura, Portugal. I’ve been asking for help from lots of people online and… Continue reading
It’s easy to get carried away with apocalyptic thoughts about the future of the planet and shrink into a personal cocoon. With a little bit of science though it’s possible to make more informed choices. At the moment, most consumer… Continue reading
I’m sure we’re all aware that there’s been quite a substantial lobby, especially in the US, over the last few months for governments in responding to the global financial ‘crisis’ to adopt restorative strategies that also have a positive impact… Continue reading
There are a couple of schools of thought among the marketers of professional services. On the one hand, there are those who believe that professionals sell themselves – well, the relationship with them – and the warm experience that doing… Continue reading
We live in a world of relentless technological advancement, and I’ve been writing and speaking for some time about the potential for technology to address many of the immediate environmental concerns that confront us. My own view is that these… Continue reading
21st December 2008: Since posting this blog entry, I have received email from Don Beck, one of the original authors of the Spiral Dynamics approach, addressing some of the issues raised here and, in particular, providing some more information on… Continue reading
When you are trying to convey your business proposition to a potential customer or referrer, it often helps not to tell them what you do or how you do it. Instead focus on what differentiates you – what your brand… Continue reading
Over the years I have written about quite a few organisations. Roughly half of these have been exceptional performers – ones that I feel should be heralded as exemplars to the rest of us. The other half have also been… Continue reading
Exceptional companies are based on four basic pillars – obsession with customers, empowerment of employees, inspirational leadership and extraordinary levels of innovation. American Express have recently been focusing on their customer service activities and have produced a smattering of videos… Continue reading
This morning’s news is that the construction company Balfour Beatty has been fined £2.25 million through the Serious Fraud Office’s (SFO) new powers to recover property obtained by unlawful conduct. After investigating internally, Balfour Beatty reported itself to the SFO.… Continue reading
