Dr Graham Wilson – 'The Confidant'
Working behind the scenes, helping people of power see themselves, situations, and others differently
At the 9th World Congress on Corporate Governance, held at the Royal Overseas League in London last week, I was responsible for chairing a session […]
The action taken by BT last week demonstrates their complete antipathy towards customers. The ‘anti-spam’ move has meant thousands of customers who use POP3/SMTP to […]
It’s important to be clear about the behaviours that you are seeking to reinforce, the diversity of people and their tendency to find jobs that […]
I just followed a link to a forum for business referrals. On it an individual has made an offer to provide a free video brochure […]
Step back for a moment and ask yourself which companies YOU hold in high esteem? The Forbes list of the World’s Most Respected Companies – […]
Have you given any thought to your priorities for business initiatives this year? Nowadays many companies have a multi-strand approach to business initiatives. Gone are […]
It’s that time of year again where folks traditionally relect and set themselves some goals or resolutions for the forthcoming year. It’s also the time […]
Hot on the heals of the announcement, yesterday, that Ken Livinstone’s equivalent in Erie NY, was appointing a Director of Six Sigma, we hear the […]
Alright, I humbly apologise for that tacky attempt to get your attention, but get this… According to the Buffalo Times, this morning, Erie County Executive-elect, […]
A few years ago, the BBC ran a series of programmes looking at the real world of customer experience. They used a concealed camera to […]
