At the 9th World Congress on Corporate Governance, held at the Royal Overseas League in London last week, I was responsible for chairing a session on Social Capital. Asked by the organisers to introduce myself, it seemed a good idea… Continue reading
The action taken by BT last week demonstrates their complete antipathy towards customers. The ‘anti-spam’ move has meant thousands of customers who use POP3/SMTP to send email through BT, instead receive an 0x800CCC78 error. It perfectly qualifies them to be… Continue reading
It’s important to be clear about the behaviours that you are seeking to reinforce, the diversity of people and their tendency to find jobs that suit their personality, and to ensure that complex and conflicting desirable behaviours are suitably reinforced.… Continue reading
I just followed a link to a forum for business referrals. On it an individual has made an offer to provide a free video brochure for anyone who passes two business contacts who sign up for his video production service.… Continue reading
Step back for a moment and ask yourself which companies YOU hold in high esteem? The Forbes list of the World’s Most Respected Companies – based on CEOs’ feedback – is a measure of their reputation among the wider business… Continue reading
Have you given any thought to your priorities for business initiatives this year? Nowadays many companies have a multi-strand approach to business initiatives. Gone are the days of single major implementations. So, what are your priorities? Information Security Management will… Continue reading
It’s that time of year again where folks traditionally relect and set themselves some goals or resolutions for the forthcoming year. It’s also the time when most go by the wayside! So I thought I’d pass on some practical material… Continue reading
Hot on the heals of the announcement, yesterday, that Ken Livinstone’s equivalent in Erie NY, was appointing a Director of Six Sigma, we hear the results of the improvement efforts of Mayor Graham Richard in the Fort Wayne (IN) Journal… Continue reading
Alright, I humbly apologise for that tacky attempt to get your attention, but get this… According to the Buffalo Times, this morning, Erie County Executive-elect, Chris Collins, today named Alfred Hammonds Jr. as his director of Six Sigma, the efficiency… Continue reading
A few years ago, the BBC ran a series of programmes looking at the real world of customer experience. They used a concealed camera to record a journalist’s encounter with a variety of staff in different organisations. You may remember… Continue reading
