Where empowerment and micromanagement clash

A practical example of the challenge of empowering employees and yet protecting the image of your global brand.  Patisserie Valerie make great use of their customer email database.  Regular mailings with seasonal and speciality offers.  The quality of their produce… Continue reading

The end of the world as we know it (and other catastrophic thoughts) (IoD Global – CV19 #4)

Anxiety is a natural response to situations that we anticipate in the future, where we believe that we are unable to control things around us, and the possible consequence of that is that we will be hurt. This week, I… Continue reading

Coaching during a recession…

A colleague pointed out that I’d worked through a recession and wondered if I’d got any tips? I don’t like talking about my own work too much, but the backstory might help explain the bullet points… Coaching through recessions… what… Continue reading