A practical example of the challenge of empowering employees and yet protecting the image of your global brand. Patisserie Valerie make great use of their customer email database. Regular mailings with seasonal and speciality offers. The quality of their produce… Continue reading
Back in the 1960s and 1970s, my grandparents were keen members of a number of bowls clubs. Each weekend and many evenings, in the season, they would be playing against other clubs. At the end of the season, there would… Continue reading
In 1998, Stephen Lundin, Harry Paul, and John Christensen, two filmmakers and a motivational speaker published a book, Fish!, based on a film that they had made about the fish sellers in Seattle’s “Pike Place Fish Market”. It is a… Continue reading
One of Carl Roger’s three [most] core conditions is ‘congruence’. I’ve come across quite a few people using this term in ways that don’t really seem quite right, and have been trying to understand why and to think of ways… Continue reading
The relationship between counsellors and their clients, supervisors and their supervisees, tutors and their students, and managers and their ‘team’, are all determined by the projections of one onto the other and how the other responds. What’s important (in my… Continue reading
“My personal pronouns: ‘he, him and his’” Earlier this year, the Association of Colleges, the representative body of the FE sector, publically endorsed this approach. Their argument is that this serves several purposes; It allows individuals whose name and/or identity… Continue reading
As coaching has become more mainstream as a means of developing managers throughout organisations, rather than being the preserve of the aspiring high achievers, so too have many firms begun to deploy internal coaches rather than relying on external providers.… Continue reading
Life is not a straight line. Perish the thought that we should discover its meaning when we are 21 and have nothing more to learn or subsequently re-frame our perspective. Some therapists eschew the term ‘eclectic’ and I don’t really like to… Continue reading
What am I doing on Thursday morning? Well, this CV-19 crisis has opened up an unusual experience… I shall be moderating a webinar with around 500 participants and six speakers for the IoD Global in India… “Turning Adversity into Opportunity”.… Continue reading
How to cope in the CV-19 crisis… an interview with the MICE Backstage group about the problems of the hospitality and conference sector… anxiety, innovation, and positive news…
